Frequently asked questions
What is VisitMe and VisitMe NOW 🚀?
🎉Welcome to VisitMe, your go-to online food ordering platform! We connect hungry customers with a smorgasbord of restaurants and venues. Craving speedy delivery? Say hello to VisitMe NOW 🚀, our super-fast delivery service that brings deliciousness right to your doorstep. 🍽️
What is the VisitMe Card and how does it work? 🎫
The VisitMe Card is your ultimate foodie passport! 🌍 It's a one-time per year purchase service that offers amazing discounts and exclusive deals at a wide range of participating restaurants, cafes, gyms, and more! 😍 All you have to do is purchase the card once every year from the VisitMe card shop on the app or website, scratch the code on the back once you have it, activate it on the app, and show your VisitMe Card at our partner venues to unlock delicious savings. Bon appétit! 🍽️
What are vCoins and the coupon shop on the VisitMe platform? 💰
vCoins are VisitMe's virtual currency, which you can earn exclusively by placing orders through our app. You can then spend your vCoins in our coupon shop to redeem exclusive discounts and offers from our partner restaurants, cafes, and other businesses. Additionally, the coupon shop features fun toys, cheeky gadgets, event tickets (when we organize them), and more! It's our way of thanking you for being a loyal VisitMe customer and making your experience even more rewarding! 💖
How do I place an order on VisitMe?
Placing an order is a breeze! 🌬️ Just hop onto our website or mobile app, choose your favorite restaurant, add scrumptious items to your basket, and head to checkout. Easy peasy! 🍋
How do I pay for my VisitMe order?
💳 Choose between cash or secure online payments via credit or debit card on our website or app. Some restaurants may also offer card-on-delivery option.
How do I know if my order has been confirmed?
Once your payment goes through, you'll land on a confirmation page and receive an email. 📧When a VisitMe NOW 🚀 courier picks up your order, you can track them in real-time on our website or app.
Can I cancel my order?
If the restaurant hasn't accepted your order yet, feel free to contact them or our customer service team for cancellation. 💔 However, once the restaurant has started preparing your food, they may not be able to cancel your order. In this case, please contact our customer service team to discuss any available options.
What if I have food allergies or dietary restrictions?
No worries! 😇 Many restaurants cater to food allergies and dietary needs. Check out their menu or give them a call to discover your options.
Can I request a specific delivery time?
Yes, indeed! 🕐 With some partner restaurants, you can place pre-orders and select your preferred delivery time during checkout. They'll do their best to accommodate your request.
Can I place an order for pick up?
Absolutely! 🏃♂️ Opt for pick-up orders with select partner restaurants. Choose the pick-up option during checkout, and your order will be waiting for you when you arrive. Note that not all restaurants offer this option.
Are there any additional fees or charges for using VisitMe
We're all about value at VisitMe! 😎 Our competitive edge lies in charging only a delivery fee—no sneaky service fees or hidden surcharges here! Delivery fees may vary depending on whether you're using VisitMe NOW 🚀 or partner venues delivering independently.
How do I know when my order from VisitMe NOW 🚀 partners will arrive?
Keep an eye out for email and app notifications about your order status. 🔔 Check your order's real-time progress on our website or app, and hit up our in-app chat support if you have any questions or concerns.
How can I track my VisitMe NOW 🚀 order?
Tracking is super easy! 📍 For app orders, tap the triple bar icon ≡ → My orders → View order 👁️→ Delivery Tracking. For website orders, check your email for a handy tracking link.
What if my order is delayed?
If your VisitMe NOW 🚀 order is running late, check your tracking info for updates. 🕰️ For significant delays, get in touch with our customer service team. If it is an independent restaurant delivery, you can reach out to the restaurant directly and can turn to us for any assistance. 😊
Can I change my delivery address after placing an order?
Contact our customer service team to check if an address change is possible. 🏠 Please note that dispatched orders may not be eligible for address changes or could incur a surcharge if the new address is outside the delivery radius.
Can I tip my delivery courier?
Absolutely! Feel free to tip your courier in cash. 💸 They'll appreciate your generosity!
What if I receive the wrong items or have items missing?
Oh no! 😟 Contact our customer service team or the restaurant ASAP, and we'll work together to make things right.
How do I leave feedback or a review?
We ❤️ hearing from you! Share your thoughts by leaving feedback or a review on our website or mobile app. Your opinions help us grow and serve you better. 🌱
Can I provide specific instructions to my delivery courier?
Of course! 📝 Add any special requests or instructions in the "Order Notes" section during checkout. This could be anything from gate codes to delivery preferences. But keep in mind that some requests may not be possible, depending on the circumstances.
How does VisitMe ensure compliance with GDPR and privacy regulations in the European Union and Hungary? 🔒
How do I contact customer service?
We're here for you! 😊 Reach out via our in-app chat support or email us at [email protected].
What should I do if I receive food that is not up to my satisfaction or the quality is poor?
We're bummed that you're not happy with your order. 😞 Don't fret—contact our customer service team ASAP with a clear description and visual evidence (if possible). We'll investigate and work with the restaurant to make it right, whether through a refund or a replacement.
Rules and Regulations
- Only the named owner can use this coupon; it's non-transferable.
- Each coupon is valid for a single use; duplicates won't be accepted.
- Use this coupon before November 30; it won't work afterward.
- The discount might change or be canceled by the business owners without notice.
- The coupon can't be exchanged for cash.
- It can't be combined with other offers unless stated.
- Only the original coupon is valid; no photocopies or digital images.
- Valid at specified business locations only.
- If your purchase is less than the discount, no refund of the balance.
- Any fraudulent use will void the coupon.
- Questions? Reach out to us through customer support for queries.