Frequently asked questions

🎉Welcome to VisitMe, your go-to online food ordering platform! We connect hungry customers with a smorgasbord of restaurants and venues. Craving speedy delivery? Say hello to VisitMe NOW 🚀, our super-fast delivery service that brings deliciousness right to your doorstep. 🍽️

The VisitMe Card is your ultimate foodie passport! 🌍 It's a one-time per year purchase service that offers amazing discounts and exclusive deals at a wide range of participating restaurants, cafes, gyms, and more! 😍 All you have to do is purchase the card once every year from the VisitMe card shop on the app or website, scratch the code on the back once you have it, activate it on the app, and show your VisitMe Card at our partner venues to unlock delicious savings. Bon appétit! 🍽️

vCoins are VisitMe's virtual currency, which you can earn exclusively by placing orders through our app. You can then spend your vCoins in our coupon shop to redeem exclusive discounts and offers from our partner restaurants, cafes, and other businesses. Additionally, the coupon shop features fun toys, cheeky gadgets, event tickets (when we organize them), and more! It's our way of thanking you for being a loyal VisitMe customer and making your experience even more rewarding! 💖

Placing an order is a breeze! 🌬️ Just hop onto our website or mobile app, choose your favorite restaurant, add scrumptious items to your basket, and head to checkout. Easy peasy! 🍋

💳 Choose between cash or secure online payments via credit or debit card on our website or app. Some restaurants may also offer card-on-delivery option.

Once your payment goes through, you'll land on a confirmation page and receive an email. 📧When a VisitMe NOW 🚀 courier picks up your order, you can track them in real-time on our website or app.

If the restaurant hasn't accepted your order yet, feel free to contact them or our customer service team for cancellation. 💔 However, once the restaurant has started preparing your food, they may not be able to cancel your order. In this case, please contact our customer service team to discuss any available options.

No worries! 😇 Many restaurants cater to food allergies and dietary needs. Check out their menu or give them a call to discover your options.

Yes, indeed! 🕐 With some partner restaurants, you can place pre-orders and select your preferred delivery time during checkout. They'll do their best to accommodate your request.

Absolutely! 🏃‍♂️ Opt for pick-up orders with select partner restaurants. Choose the pick-up option during checkout, and your order will be waiting for you when you arrive. Note that not all restaurants offer this option.

We're all about value at VisitMe! 😎 Our competitive edge lies in charging only a delivery fee—no sneaky service fees or hidden surcharges here! Delivery fees may vary depending on whether you're using VisitMe NOW 🚀 or partner venues delivering independently.

Keep an eye out for email and app notifications about your order status. 🔔 Check your order's real-time progress on our website or app, and hit up our in-app chat support if you have any questions or concerns.

Tracking is super easy! 📍 For app orders, tap the triple bar icon ≡ → My orders → View order 👁️→ Delivery Tracking. For website orders, check your email for a handy tracking link.

If your VisitMe NOW 🚀 order is running late, check your tracking info for updates. 🕰️ For significant delays, get in touch with our customer service team. If it is an independent restaurant delivery, you can reach out to the restaurant directly and can turn to us for any assistance. 😊

Contact our customer service team to check if an address change is possible. 🏠 Please note that dispatched orders may not be eligible for address changes or could incur a surcharge if the new address is outside the delivery radius.

Absolutely! Feel free to tip your courier in cash. 💸 They'll appreciate your generosity!

Oh no! 😟 Contact our customer service team or the restaurant ASAP, and we'll work together to make things right.

We ❤️ hearing from you! Share your thoughts by leaving feedback or a review on our website or mobile app. Your opinions help us grow and serve you better. 🌱

Of course! 📝 Add any special requests or instructions in the "Order Notes" section during checkout. This could be anything from gate codes to delivery preferences. But keep in mind that some requests may not be possible, depending on the circumstances.

At VisitMe, we take data protection and privacy very seriously! We adhere to the General Data Protection Regulation (GDPR) and all relevant local laws in Hungary to safeguard your personal information. Our platform uses secure encryption, and we only collect and process the data necessary to provide our services. You can learn more about our commitment to privacy by checking our Privacy Policy on our website. Your trust is important to us! 😊

We're here for you! 😊 Reach out via our in-app chat support or email us at [email protected].

We're bummed that you're not happy with your order. 😞 Don't fret—contact our customer service team ASAP with a clear description and visual evidence (if possible). We'll investigate and work with the restaurant to make it right, whether through a refund or a replacement.